Subscriptions
Cancellation Policy
Customers may request cancellation of future recurring subscription charges. Cancellation and refund eligibility are separate decisions.
Last updated: September 23, 2026
How to request cancellation
When recurring subscriptions are enabled, email support from the address associated with your Artveox account. State that you want to stop renewal and identify the plan. Do not send card, bank-login, OTP, or authentication-secret information. contact@artveox.ai
If you are also eligible for the first-subscription guarantee, submit the refund action in your billing page instead. An approved refund request includes renewal cancellation. Account / Billing
Timing and confirmation
- Submit a cancellation request at least 3 business days before the next scheduled renewal.
- We aim to process a complete cancellation request within 2 business days.
- Cancellation is effective only after Artveox or the payment provider confirms it. The confirmation will state whether it is immediate or takes effect at the end of the current paid period.
- If a request arrives after the lead time, we will try to stop the next charge but cannot promise that provider processing will finish before it.
Effect of cancellation
Cancellation stops future renewal according to the confirmed effective date. It does not by itself refund an existing charge or convert unused credits to cash. Remaining account access, plan entitlement, and credits continue or end according to the confirmed cancellation date, the Terms, and any applicable refund decision.
Failed, pending, halted, paused, cancelled, or completed provider states may remove paid-plan entitlement to prevent service from continuing without a successful recurring charge. A later successful provider recovery may restore the entitlement where supported.
Refunds and customer rights
See the Refund Policy for the first-subscription pro-rata guarantee. Nothing in this policy limits non-waivable rights available under applicable law.