Refund Policy

A request is eligible under the launch guarantee when all of these apply:

• It concerns the customer's first successfully paid subscription.
• It is submitted no later than 30 calendar days after the successful payment time.
• The request is made by the authenticated account owner.
• Eligible paid subscription credits remain unused.

The refund is calculated manually and proportionally from the original subscription payment, using the eligible paid subscription credits that remain unused when the request is accepted. Used credits are not refundable. Credits reserved by an in-progress generation must settle before a request can be created.

Eligible credits are frozen during review so that they cannot be spent or counted twice. If the request is rejected, the frozen credits are restored. If the refund is completed, those credits are permanently removed.

• Subscription renewals after the first paid subscription purchase.
• Separate one-time credit-pack purchases.
• Credits already used for AI generation.
• Free, bonus, promotional, or administratively granted credits.
• Requests submitted after the eligibility window.

These exclusions do not limit any non-waivable remedy available under applicable law, including remedies for duplicate or unauthorized payments or a paid service that was not delivered.

1. Sign in to your account to request a refund. Account / Billing
2. Select the refund-request action shown for an eligible purchase.
3. Review the displayed eligible-credit calculation and submit the request.
4. If the action is unavailable, email support from the address associated with the account before the deadline. contact@artveox.ai

• We aim to review a complete request within 5 business days.
• After approval and renewal cancellation, we aim to initiate the provider refund within 5 business days.
• After initiation, the payment provider or customer's bank typically takes 5–7 business days to post a normal refund. Some payment methods or banks may take longer.

Refunds are sent to the original payment method where supported. We will record the provider reference and notify the customer when the Artveox workflow is complete.

Read the Cancellation Policy for renewal cancellation and the Digital Delivery Policy for delayed credits or generated content.

Cancellation Policy · Digital Delivery Policy