Digital Delivery Policy

• One-time credit-pack credits are added to the authenticated customer's Artveox balance after successful payment verification.
• Subscription credits are added after the initial subscription charge and after each verified successful renewal covered by the plan.
• Browser confirmation and signed provider webhooks use the same protected, duplicate-safe fulfilment process. Reopening a success page must not grant the same credits twice.
• Credits are account-bound, non-transferable, and have no cash value except where the Refund Policy or applicable law requires otherwise. Refund Policy

Verified credits are normally visible shortly after the payment is captured. Network delays, provider processing, webhook retries, or account review can delay display. If a captured payment is not reflected within 30 minutes, contact support before attempting a duplicate purchase.

Credits purchase the right to request eligible digital generation services; they do not guarantee a particular creative result. Generation time varies by model, media type, duration, queue load, and third-party provider availability. Completed content is delivered through the authenticated Artveox project, editor, or gallery experience associated with the request.

A technical generation failure is handled under the application's credit reservation and reconciliation controls. Report a missing result or incorrect credit charge with the relevant project or generation reference.

Email support from the address associated with the account. Include the approximate payment time, amount, currency, provider, and a masked provider reference if available. Never send full card details, CVV, OTPs, passwords, recovery codes, or API secrets. contact@artveox.ai